There are many ways to learn about users. The technique we hear most about is interviews, but there are other ways. Join this fast-paced, highly interactive session to experience three other ways to learn about users (and yes, we'll talk about interviews as well).
Moderated remote user research Moderated remote user research is where you undertake research with people, at a distance (often using technology, but doesn't need to be more complex than a phone call) and you and the participant are doing it at the same time....
Interviewing is a very important user research method, and one that most of us will use most of the time. But it isn't the best method for all situations: when you can't get time to sit and talk; when you have more people than...
Interviewing is a very important user research method, and one that most of us will use most of the time. But it isn't the best method for all situations: when you can't get time to sit and talk; when you have more people than time; when the activity you’re learning...
In this full or half-day, hands-on workshop you’ll learn how to move from a pile of incredibly detailed findings from research (of all kinds – user research, content analysis, business research) to an initial design. We’ll work right through a fun and realistic design...
Why is user involvement in projects the exception rather than the rule, despite the fact we know it is the ‘right’ thing to do? Taking a practical standpoint and without the boring and irrelevant theory, this presentation discusses the role of user involvement in web projects.
Design games are a fun, technology-neutral way of gathering design insights for your projects. In this presentation, Donna (Maurer) Spencer, an expert information architect, will show you how to take advantage of design games in many situations
Why is user involvement in projects the exception rather than the rule, despite the fact we know it is the ‘right’ thing to do? Taking a practical standpoint and without the boring and irrelevant theory, this presentation discusses the role of user involvement in web projects
This article examines four types of information-seeking behaviour, describes them and offers tips on how to design for them:
In this OZCHI industry keynote I talked about 3 things:
In this presentation, I showed a number of completed site designs that I had been involved in. For each ‘deconstructed’ each design – pulled it apart to show how various inputs (such as research, activities, politics, guidelines, previous experiences) informed the design. The presentation highlighted that each design element is informed by more than one input; and that each input contributed to more than one part of the design. It also showed how important it is to undertake a range of research activities and not rely on just one or two inputs.
This article provides an overview of what usability is (and what it is not). It provides ideas on how to include more usability activities in projects and the types of activities that are needed in order to create more usable systems.
This article documents the usability and information architecture activities conducted as part of the intranet redesign for the Family and Community Services intranet. Published by Step Two Designs: User-centred redesign of the FaCS intranet
This half-day workshop provides participants with practical skills in one of the most mysterious and difficult aspects of design – taking the leap from research to a first conceptual design.
This article provides five techniques to identify likely usability problems in your intranet. Some techniques provide indications about where the main problems lie, others provide concrete evidence. Each technique can be used alone, or in combination to give you a...