User experience design.
Service design.
Design thinking.
Facilitation.
Maadmob is a small Australian freelance/consulting design studio, run by Donna Spencer, specialising in service design, product design and user experience design.
I have well over 20 years professional experience designing complex systems and services for a large range of clients across many industries. I am a regular speaker at a wide range of local and international conferences. I have written 3 books – on information architecture, card sorting and web writing – and many articles.
I live in Melbourne, Australia, and can work interstate, and internationally (remotely, or in short blocks), and locally.
I am currently working on some writing projects and am available for interesting and complex contract projects. Check out my now page for what I’m thinking about and working on.
Recently…
Best of…remote user research
Moderated remote user research Moderated remote user research is where you undertake research with people, at a distance (often using technology, but doesn't need to be more complex than a phone call) and you and the participant are doing it at the same time....
Collecting feedback: Facilitating design thinking workshops
I'm writing a book called Facilitating design thinking workshops (to be published by Sense and Respond Press) and it's at the point where I'd love to get feedback. It's only little - about 10,000 words, and should only take a few hours to read. I'm looking for people...
Card sorting Q&A video (World IA Day Dallas)
This video was taken during World IA Day, where I got up early, video-called to Dallas Texas and chatted with the group - they'd just finished running a card sort and had some great questions.