User experience design.
Service design.
Design thinking.
Facilitation.

Maadmob is a small Australian freelance/consulting design studio, run by Donna Spencer, specialising in service design, product design and user experience design.

I have well over 20 years professional experience designing complex systems and services for a large range of clients across many industries. I am a regular speaker at a wide range of local and international conferences. I have written 3 books – on information architecture, card sorting and web writing – and many articles.

I live in Melbourne, Australia, and can work interstate, and internationally (remotely, or in short blocks), and locally.

I am currently working on some writing projects and am available for interesting and complex contract projects. Check out my now page for what I’m thinking about and working on.

Recently…

Collecting feedback: Presenting design work

Collecting feedback: Presenting design work

I'm writing a book called Presenting Design Work (to be published by A Book Apart) and it's at the point where I'd love to get feedback. It's only little - about 10,000 words, and should only take a few hours to read. I'm looking for people to read and give feedback...

Writing a book: Process and progress

Writing a book: Process and progress

I'm not quite sure where the idea for this book started. I have a feeling I was chatting generally about what I might write and said something like "I've done a lot of design thinking workshops this year - I could probably do something on that". The idea took hold. I...