Moderated remote user research
Moderated remote user research is where you undertake research with people, at a distance (often using technology, but doesn’t need to be more complex than a phone call) and you and the participant are doing it at the same time.
(Contrast this with unmoderated research which is hands-off – usually a technology collecting information – which I rarely use.)
- Remote research: Real users, real time, real research. Nate Bolt & Tony Tulathimutte. Rosenfeld Media
Here are some great how-to and tips and tricks written by people who have loads of experience with remote user research.
- 4 Guidelines for Doing Remote User Research — Ethically. Caylie Panuccio. SEEK blog
- How to Run Remote User Research (Like a Boss!). Lindsey Redinger. Mixed methods
- Remote User Research Tips from Slack’s Head of Research and Analytics Ops. Carrie Boyd. User Interviews
- Five challenges of remote user research and how to deal with them. Elizabeth Chesters. Userzoom
Here’s a good article with pros and cons:
- Pros and Cons of Remote Usability Testing. Nate Bolt. User Interface Engineering
- Remote User Research. What’s wrong with UX podcast.