When people use websites and intranets they are doing more than just ‘finding’ information. They may be looking for something they know about or exploring something brand new; filtering through large volumes then comparing results; getting an overview of a topic or diving deep. They may even think they want to find one thing, but actually need something entirely different. Each of these information behaviours needs very different approaches to information architecture, information design and page layout. During this presentation, Donna will talk about each information behaviour, its key attributes, key design needs, and show good and bad examples of each.