As such, service design projects can vary dramatically project to project.
No single ‘service designer’ will have a complete set of skills for a project. And I believe that service design is never done by one person (so, the idea of a ‘service designer’ role feels wrong to me).
The kinds of skills I bring to a service design project include a lot of experience in:
- Running design thinking / human-centred / co-design workshops (I’m currently writing a book about facilitation for design thinking workshops)
- Analysing complex services, systems, tasks and content
- Planning, running and analysing design research, and communicating research findings (e.g. journey maps, ecosystem maps, service maps or other communication methods)
- Working with teams to figure out how to use systems analysis and design research to make decisions
- Designing a lot of services, products and digital things that support them (including in Government)
- Agile and more traditional processes
- Stakeholder management, including with very senior stakeholders
If you think you need service design skills or activities, even for a short time, please get in touch and we’ll figure out the best way to work together.