Journey mapping for content experiences

Presented at: We Are Content Strategy Meetup
Presentation date: January 31, 2019
Topics: Content | Presentation
Journey maps usually describe a person undertaking a set of tasks with a product. Content strategists and information architects work less with tasks and more with research and learning. 

 

In this session, we’ll talk about what journey mapping might look like for research and information tasks. And we’ll try it out as well.