Involving Users: Why is it so hard to do the right thing?

Feb 2009: Web standards group, Canberra

Why is user involvement in projects the exception rather than the rule, despite the fact we know it is the ‘right’ thing to do? Taking a practical standpoint and without the boring and irrelevant theory, this presentation discusses the role of user involvement in web projects covering:

  • What types of projects need (and do not need) to involve users
  • Determine the value of involving users or the risks of not involving them
  • Methods and techniques appropriate for different situations
  • Low-contact, quick methods you can use to learn about users with little effort
  • Tips to help other people understand the value of user involvement