Blog Archives

From research to design

In this full or half-day, hands-on workshop you’ll learn how to move from a pile of incredibly detailed findings from research (of all kinds – user research, content analysis, business research) to an initial design. We’ll work right through a

Posted in Design, Future, interaction design, User research, Workshops

Designing for people

This full-day workshop teaches a set of fundamental principles about humans, useful for all types of design work – information architecture, interaction design, visual design and even industrial design. In the workshop we’ll look at: How our visual system works

Posted in interaction design, Standard workshop, User experience, User research, Workshops

Involving Users: Why is it so hard to do the right thing?

Why is user involvement in projects the exception rather than the rule, despite the fact we know it is the ‘right’ thing to do? Taking a practical standpoint and without the boring and irrelevant theory, this presentation discusses the role of user involvement in web projects

Posted in Past, presentations, User research

Card sorting analysis spreadsheet

The card sort analysis spreadsheet allows you to analyse results from an open card sort. It can help you to generate printed cards, store individual results, explore all sorters results in one view and see in what category cards were consistently placed.

Posted in information architecture, Resources, User research

Involving Users: Why is it so hard to do the right thing?

Why is user involvement in projects the exception rather than the rule, despite the fact we know it is the ‘right’ thing to do? Taking a practical standpoint and without the boring and irrelevant theory, this presentation discusses the role of user involvement in web projects.

Posted in Past, presentations, User research

Design Games for Gathering Customer Insights

Design games are a fun, technology-neutral way of gathering design insights for your projects. In this presentation, Donna (Maurer) Spencer, an expert information architect, will show you how to take advantage of design games in many situations

Posted in Design, Past, presentations, strategy, User research

Four modes of seeking information and how to design for them

This article examines four types of information-seeking behaviour, describes them and offers tips on how to design for them:

  • known item
  • exploratory
  • don’t-know-what-you-need-to-know
  • refinding

Posted in articles, information architecture, User research

User-centred design in practice: Is it working

In this OZCHI industry keynote I talked about 3 things:

  1. my take on where the practitioner user-centred design field is currently up to
  2. a look at some of the neat apps practitioners are interested in (and I didn’t say web 2.0 once)
  3. what I think we need to do to move forward

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Posted in Past, presentations, usability testing, User research

What is usability?

This article provides an overview of what usability is (and what it is not). It provides ideas on how to include more usability activities in projects and the types of activities that are needed in order to create more usable systems.

Posted in articles, usability testing, User experience, User research

User-centred redesign of the FaCS intranet

This article documents the usability and information architecture activities conducted as part of the intranet redesign for the Family and Community Services intranet. Published by Step Two Designs: User-centred redesign of the FaCS intranet

Posted in articles, information architecture, User research