Blog Archives

Communicating design

Design is becoming fairly mainstream, a part of many projects, and frequently discussed in the business press. But still many people think it is all about making an interface look better. Why is this still happening? Donna believes that there

Posted in Design, Past, presentations, User experience

UX, UI, CX, SD, PD: Does it matter?

Designers often complain that other people don’t know what they do. Let’s explore why this happens through the lenses of social identity theory, category theory and linguistics to help understand why it happens and what we can do about it.

Posted in Past, presentations, User experience

Industry keynote: The current state of design and design education

In 2006 I gave the industry keynote at OzCHI. I lamented the current state of user-centred design, expressed concern that there weren’t enough skilled practitioners and suggested we should be focusing more on design and less on user-centred.Twelve years have

Posted in Past, presentations, User experience

How not to be evil with categories

Presented at the UX Design Group of Melbourne Meetup

Posted in Design, Past, presentations, User experience

How to talk to Google Home

Lightning talk presented at Web Directions ‘What do you know’, Melbourne 15 March 2018

Posted in interaction design, Past, presentations

Lumping, splitting; us and them: How not to be evil with categories

As embodied humans we spend an incredible amount of brain power categorising everything we come into contact with – it’s our way of dealing with huge amounts of detail. As designers, we take this into our work – using categories

Posted in information architecture, Past, presentations

Classification, cognition and the future of UX work

Come and learn about how categories, concepts and language work in our brains. An understanding of this is fundamentally important in any UX work that involves categorising, grouping and describing ideas with language. It’s only going to get more important

Posted in information architecture, Past, presentations

IA keynote

Keynote presentation, World IA Day Singapore. No idea yet what I’m going to talk about

Posted in information architecture, Past, presentations

The FAQ of IA

In this presentation, Donna will talk about the questions that she’s been asked over and over again in her 15 years of information architecture work. And she won’t only talk about the questions…she’ll answer them too! Information architecture work is

Posted in information architecture, Past, presentations

Search behaviours for government services

Donna recently undertook a crazy task – analysing 13,000 inward search terms to key government websites – just to see if there was anything interesting in the way people look for government services and information. Join her to learn what

Posted in information architecture, Past, presentations