Blog Archives

User-centred redesign of the FaCS intranet

This article documents the usability and information architecture activities conducted as part of the intranet redesign for the Family and Community Services intranet. Published by Step Two Designs: User-centred redesign of the FaCS intranet

Posted in articles, information architecture, User research

Card sorting – A definitive guide

Card sorting is a technique that many information architects (and related professionals.) use as an input to the structure of a site or product. This article provides a detailed description of the basic technique, with some focus on using the

Posted in articles, information architecture

Five ways to identify intranet usability issues

This article provides five techniques to identify likely usability problems in your intranet. Some techniques provide indications about where the main problems lie, others provide concrete evidence. Each technique can be used alone, or in combination to give you a

Posted in articles, usability testing, User research

Escaping the organisation chart on your intranet

This article outlines practical ways to move from an intranet based on the organisation chart to one that is more intuitive and allows people to complete their tasks more easily. It does not describe a full intranet redesign process, but

Posted in articles, information architecture

Card-based classification evaluation

Card-based classification evaluation is a technique for assessing the usability of a hierarchical classification or a set of categories.Originally published on Boxes and Arrows: Card-based classification evaluation

Posted in articles, information architecture, usability testing