Blog Archives

5 popular UX techniques I rarely use

Originally published by UXmas. Please note this was a deliberately controversial post (I think some of the commenters didn’t quite get that). 5 Popular UX Techniques I Rarely Use 5. Sketching I rarely sketch. I don’t own a pencil case with different

Posted in articles, User experience

7 reasons for crappy web content

Originally published by Optimal Workshop.   We’ve been thinking a bit about content recently, so in a casual email to Donna Spencer, we asked her… “So why do people end up with crappy web content?” This is her most excellent response.

Posted in articles, Content

Designing and selecting components for user interfaces

The article is about how to make sure your components will be usable and easy to learn. It covers some fundamental cognitive principles and their implications for component selection.

Posted in articles, interaction design

Four modes of seeking information and how to design for them

This article examines four types of information-seeking behaviour, describes them and offers tips on how to design for them:

  • known item
  • exploratory
  • don’t-know-what-you-need-to-know
  • refinding

Posted in articles, information architecture, User research

Usability for rich internet applications

Originally published by Digital Web Magazine: Usability for rich internet applications After struggling for years to design Internet applications around the limitations of HTML, I have been very excited by the recent release of a range of Internet applications with

Posted in articles, interaction design, usability testing, User experience

Why are intranets structured like the organisation chart?

Many intranets are structured around the organisational chart. It is well known that this method of grouping content is difficult for staff – they can’t find information if they don’t know who is responsible for it. However, it often seems too difficult to move from an organisational- based structure to a more intuitive topical structure.

Before moving to a better structure it is necessary to identify why the intranet is currently designed around the organisational chart, and address these issues first.

Posted in articles, intranets

10 ways to continually improve your intranet

This article outlines 10 practical ways that an intranet can be improved incrementally without yet another redesign. Although some of the methods may require mini-projects to be set up within the intranet team, many of the methods can be applied alongside the team’s usual maintenance activities.

Posted in articles, intranets

What is usability?

This article provides an overview of what usability is (and what it is not). It provides ideas on how to include more usability activities in projects and the types of activities that are needed in order to create more usable systems.

Posted in articles, usability testing, User experience, User research

Using a “strawman” for page layout design

Designing the page layouts for a new or redesigned intranet can be complex. One of the most difficult aspects is creating the first layout. Starting with an empty screen, you need to determine what will go on each page and

Posted in articles, interaction design

User-centred redesign of the FaCS intranet

This article documents the usability and information architecture activities conducted as part of the intranet redesign for the Family and Community Services intranet. Published by Step Two Designs: User-centred redesign of the FaCS intranet

Posted in articles, information architecture, User research