Resume

On this page:

Work history and clients

Managing Director, UX Events (Jan 09 – current)

Plan, administer and run UX Australia (conference) and associated workshops.

June 2005 – current: Freelance interaction designer and information architect, Maadmob

A brief summary of just some of my recent clients and projects…Please contact me for more details about any of these. Please also be aware that some websites may have changed significantly since the project was completed, or may have been done under constraints that you can’t see:

  • Australian Transport Safety Bureau: Business analysis and interface design for internal business systems
  • Australian National University: Whole of website structure and strategy
  • Department of Environment, Water, Heritage and the Arts: Information strategy
  • Department of Environment, Water, Heritage and the Arts – Living Greener: Content editing
  • Department of Environment, Water, Heritage and the Arts – Water website: Goals, user research, information architecture and content editing
  • Department of Communities, Qld: Expert reviews for a range of websites
  • Department of Environment, Water, Heritage and the Arts – Heritage website: Information architecture, usability testing, interface design and product management
  • Department of Immigration and Citizenship – Visa Wizard: Interface design, usability testing
  • Department of Immigration and Citizenship – Internal business system: Design high-level interaction approaches for an extensive business system, manage the build of plug-together components to support the high-level interaction design, write and maintain interface guidelines

Sep 2003 – June 2005: Senior consultant/Usability specialist, Step Two Designs (permanent)

Role or project Details
Provide consulting services to clients
  • Interface and interaction design for business systems
  • Expert reviews of intranets and web applications
  • Designing information architectures and page layouts for intranets and websites
  • Staff interviews and focus groups to identify user and business needs
  • Development of strategic and tactical recommendations
  • Usability tests
Write articles Wrote long and short articles for the company website. Long articles included:
Contribute to team products Research for Staff Directories: Designing and implementing an effective online staff directory
Contributed to the Intranet Roadmap

Jan 2002 – Dec 2004: Tutor, Human-Computer Interaction, University of Canberra, Division of Management & Technology (casual)

Tutor a class of up to 20 undergraduate and graduate students in Human-Computer Interaction.

Mar 2002 – Sep 2003: Usability specialist/information architect, Australian Federal Police (contract)

Information architecture and interface design for internal projects, including:

  • Department intranet
  • Content management system (designed and built internally)
  • Performance management system
  • Skills and deployment system
  • Career management system
  • The AFP core business system
  • Usability testing
  • Staff training

Publications

See my list of published articles and my first book (Card Sorting: Designing usable categories).

Speaking engagements – Presentations & workshops

See my list of presentations and workshops.

Education

University of Queensland 2003: Graduate Certificate in Human Factors

Skills

Design skills Information architecture, interaction design, interface design, web strategy, web content, usability testing, user-centred design, human factors, human-computer interaction
Design products Visio, Photoshop, Illustrator, InDesign, Flash

Professional memberships & community contribution

The Information Architecture Institute (international) Board member – Marketing director (2007), Treasurer (2008)
Web Industry Professionals Organisation of Australia Member (current), Committee member (2006)
Information Architecture Summit (international) Conference chair 2007 (Las Vegas, Nevada).
Organising committee 2009 (Memphis, Nevada), 2008 (Miami, Florida), 2006 (Vancouver, Canada), 2005(Montreal, Canada), 2004 (Austin, Texas)
Computer Human Interaction Special Interest Group (CHISIG – Australia) Member, previous ACT Representative